Refund policy

Refunds

Payments done via EFT do not incur a refund fee and are recommended by us as the payment method for orders.

We will not be held liable for full refunds (including fees) for items ordered where the following:
Application is incorrect
A misunderstanding of the product use
Change in financial position
Change of heart
Cannot wait the indicated lead time for the import from the supplier

We will provide a refund in full only in the following circumstances:
Product is incorrect
Lost
Damaged
Failure to supply due to a fault of our own.
Original Lead time indicated by email has been extended